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I didn't bother trying Airtame during this time. We saw lots of repeated block ack requests from the AP, and also the Surface sending block acks with 00:00:00:00:00:00 destination. A wifi capture and downloaded the Surface wifi trace command. The wireless symbol was still active showing connectivity, but ping times were well in excess of 1000ms. We've just taken three traces on the IT Director's Surface Book 2. Another issue - but still related to Block acks
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